ACR Supply, an HVAC/R distributor in North Carolina, has hired FCG to conduct a Customer Satisfaction Survey.

Legrand has hired FCG to conduct a survey with each of their rep agencies across the country to find out how Legrand is performing and what their greatest opportunities for growth are.

FCG is also facilitating a Distributor Advisory Council for Legrand this month.

Legrand is a manufacturer of electrical wiring systems. It’s major brands include Pass & Seymour, Wiremold and Cablofil.

Dakota Supply Group (DSG) has asked FCG to conduct a Vendor Satisfaction Survey for them.

FCG will be interviewing DSG’s manufacturers and rep agencies to find out how DSG is perceived by it’s vendor partners and uncover improvement areas for DSG.

DSG is a distributor of electrical, plumbing, HVAC/R, waterworks, and sewer/well products in Minnesota, North Dakota, South Dakota, Montana & Wisconsin.

FCG is conducting a Customer Satisfaction Survey for Dakota Supply Group. This is the 8th customer survey that FCG has conducted for DSG.

DSG is a distributor of electrical, plumbing and HVAC products throughout North Dakota, South Dakota, Minnesota, Wisconsin, and Montana.

FCG is currently conducting a Vendor Satisfaction Survey for Mayer Electric, one of the largest independent electrical distributors in the country.

FCG is surveying Mayer’s top manufacturers.

Mayer is headquartered in Birmingham, AL and has over 70 locations throughout the Southeast.

MRL is an electrical manufacturer’s rep in Minnesota, North Dakota and South Dakota.

FCG is currently conducting market research with MRL’s manufacturers, distributors and contractor customers. Next month FCG will facilitate a two-day strategic planning session with MRL’s management team.

Consolidated Supply has retained FCG to conduct an Employee Satisfaction Survey.

For the 21st consecutive years FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho.

Consolidated Supply’s President, Karla Nuepert wrote the following testimonial on FCG:

“We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market.

We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO.”

Karla Neupert Hockley
President

FCG is currently conducting a Customer Satisfaction Survey for Plumbers Supply.

Plumbers Supply is a plumbing and HVAC distributor headquartered in Louisville, Kentucky. Plumbers Supply has 12 branch locations in Kentucky and Indiana.

FCG previously conducted a Customer Satisfaction Survey for Plumbers Supply in 2017 and also helped Plumbers Supply to design and implement a Customer Service Guarantee Program.

Jay Johnson, Plumbers Supply’s President, provided FCG with the following testimonial:

“We engaged Farmington Consulting Group for the first time this year to help facilitate a customer survey. We previously administered customer surveys in-house and had decided to try a fresh approach. Not only was the process a lot easier to administer, but FCG was able to compare our results against a huge group of peer distributors and objective data. This answered a lot of the questions we had in the past about our competitive strengths and areas we needed to address. TJ O’Connor did a great job of presenting the findings to our management teams in a constructive way that effectively communicated the positive and negative feedback from our customers, as well as deliver branch-specific action items.”
Jay Johnson, President, Plumbers Supply

FCG is conducting market research and facilitating a strategic planning session for the ELUS Company. ELUS is an electric utility rep agency in Ohio, Indiana, Kentucky, Western PA, Michigan, and Tennessee.

FCG recently facilitated a Strategic Planning Session for Stanion Wholesale Electric. Stanion is an electrical distributors and has 17 branch locations throughout the state of Kansas.

Womack Electric Supply has 17 branch locations throughout North Carolina and Virginia.

Stoneway Electric Supply has 17 branch locations throughout Washington and Northern Idaho.

Interstate Electric Supply has six branch locations in Southern Idaho.

Crescent Electric Supply has over 100 branch locations throughout the United States.

Electrical Materials Inc. (EMI), an electrical manufacturer’s representative in Michigan, has hired FCG to survey its customers and manufacturers.