Consolidated Supply has retained FCG to conduct an Employee Satisfaction Survey.
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For the 21st consecutive years FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho.
Consolidated Supply’s President, Karla Nuepert wrote the following testimonial on FCG:
“We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market.
We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO.”
Karla Neupert Hockley
President
FCG is currently conducting a Customer Satisfaction Survey for Plumbers Supply.
Plumbers Supply is a plumbing and HVAC distributor headquartered in Louisville, Kentucky. Plumbers Supply has 12 branch locations in Kentucky and Indiana.
FCG previously conducted a Customer Satisfaction Survey for Plumbers Supply in 2017 and also helped Plumbers Supply to design and implement a Customer Service Guarantee Program.
Jay Johnson, Plumbers Supply’s President, provided FCG with the following testimonial:
“We engaged Farmington Consulting Group for the first time this year to help facilitate a customer survey. We previously administered customer surveys in-house and had decided to try a fresh approach. Not only was the process a lot easier to administer, but FCG was able to compare our results against a huge group of peer distributors and objective data. This answered a lot of the questions we had in the past about our competitive strengths and areas we needed to address. TJ O’Connor did a great job of presenting the findings to our management teams in a constructive way that effectively communicated the positive and negative feedback from our customers, as well as deliver branch-specific action items.”
Jay Johnson, President, Plumbers Supply
FCG is conducting market research and facilitating a strategic planning session for the ELUS Company. ELUS is an electric utility rep agency in Ohio, Indiana, Kentucky, Western PA, Michigan, and Tennessee.
FCG recently facilitated a Strategic Planning Session for Stanion Wholesale Electric. Stanion is an electrical distributors and has 17 branch locations throughout the state of Kansas.
Womack Electric Supply has 17 branch locations throughout North Carolina and Virginia.
Stoneway Electric Supply has 17 branch locations throughout Washington and Northern Idaho.
Interstate Electric Supply has six branch locations in Southern Idaho.
Crescent Electric Supply has over 100 branch locations throughout the United States.
Electrical Materials Inc. (EMI), an electrical manufacturer’s representative in Michigan, has hired FCG to survey its customers and manufacturers.
Wabash Electric has hired FCG to facilitate a 2-Day Long-Term Strategic Planning Session. FCG will also be conducting a Customer Satisfaction Survey for Wabash Electric.
Wabash Electric is an electrical distributor in Northern Indiana that specializes in the industrial market.
Wabash Electric has six branch locations, is a Rockwell (Allen-Bradley) distributor, and is a member of the IMARK marketing group.
Tom O’Connor is a “Leadership by Design” Panel Member at Atkore’s Leadership Conference on November 3, 2014 in Chicago, IL.
Legrand NA, with Pass & Seymour, Wiremold, Cablofil and other brands, has retained Tom O’Connor to facilitate its upcoming Rep Advisory Council Meeting.
HVAC Supply has hired FCG to conduct its 2014 Customer Satisfaction Survey.
HVAC Supply is a wholesale distributor of heating, air conditioning and ventilation equipment in Colorado with five branch locations in Denver, Fort Collings, Eagle, Colorado Springs, and Englewood.
Association for High Technology Distribution (AHTD) Selects Tom O’Connor as Keynote Speaker for their Fall Meeting in Nasville, TN on October 24, 2013. The speaking topic is
“Strategic Planning for Distributors: Execution Isn’t Everything—It’s the Only Thing!” which is the first strategy book written specifically for wholesaler-distributors and it has had a constant spot on National Association of Wholesaler-Distributor’s Top 10 Best-Seller List.
Bill Casey Electric Sales, an electrical manufacturers’ representative covering IL, IN, KY, WI, MI, IA, and NE has retained FCG to conduct a strategic planning session.
FCG’s TJ O’Connor will be facilitating a “Deliver On the Promise” customer service improvement team for Leff Electric.
Leff Electric in an electrical distributor headquartered in Cleveland and has eight branch locations throughout Northern Ohio.
Leff Electric was rated the 98th top electrical distributor in Electrical Wholesaling Magazine’s 2011 ranking of the Top 200 electrical distributor in the country.
Leff Electric serves the construction, institutional, industrial, commercial, energy services, and retail national account markets in Northern Ohio.
Leff Electric recently celebrated its 90th anniversary and is an active member of the A-D marketing group.
Now in its second year, MRPAR (The Manufacturers’ Representative Performance Analysis Report) is a financial reporting tool for electrical manufacturers’ representatives to confidentially compare their operational efficiency to other rep agencies.
FCG and NEMRA partner each year to provide this service to NEMRA’s rep members.
NEMRA is the National Electrical Manufacturers’ Representatives Association and has over 350 rep members.