FCG provides the following
Market Research Services
Customer Satisfaction Surveys
Surveying a Company’s Customer Base to Uncover Satisfaction Levels in a Multitude of Areas
Vendor Satisfaction Surveys
Interviewing a Distributor’s Key Manufacturers and Rep Agencies to Find Out Where there are Opportunities for Growth
Employee Satisfaction Surveys
Measuring the Pulse of a Company’s Workforce in Key Areas Such as Loyalty, Engagement, Communication Teamwork, Training & Development, Pay & Benefits
Competitor Profiling
Gathering Information on Each of a Company’s Competitors to Find Out Where Vulnerabilities Exist and Market Share Can Be Taken
Distributor/Rep Advisory Councils
Facilitating Advisory Councils for Manufacturers to Gather Constructive Feedback from their Key Distributor and Rep Partners
Association Surveys
Conducting Voice of Customer Surveys for Industry Associations to Provide their Memberships with Critical Industry Data & Inputs