Process Improvement Services
FCG has the ability to help companies improve their internal procedures and create a differentiation strategy to take market share from their competitors through the following processes:
Customer Service Guarantees
Designing and Implementing a Competitive Differentiation Strategy and Putting Your Money Where Your Mouth is When it Comes to Customer Service In Order to Become the Market Leader
Root Cause Analysis
Identifying Error-Prone Processes that Lead to Service Failures
Lost Sales Tracking
Implementing a Proven System to Track Lost Sales and Accurately Measure Order Fill Rate
Customer Report Cards
Creating Customer Specific Performance Metrics
Order Entry & Picking
Improving Order Accuracy Percentages Through Implementation of a Proven Double Check System
Will Call Service
Creating an Efficient Process for Taking, Picking, Packing, and Staging Will Call Orders that Differentiates a Company From the Competition