For the 27th consecutive year, FCG is conducting both a Customer Satisfaction Survey and an Employee Satisfaction Survey for Consolidated Supply, a plumbing and water works distributor in the Pacific Northwest.

For the 3rd straight year FCG is conducting a Customer Satisfaction Survey and an Employee Satisfaction Survey for McPherson Oil, a distributor of commercial fuel and lubricants in the Southeast.

For the 5th consecutive year FCG is conducting a National Voice of Contractor Survey for HARDI, the national industry association of HVAC/R Distributors. This survey that FCG conducts annually is aimed at gathering feedback from HVAC Contractors across the country on how distributors can improve and adapt their services to meet contractor needs.

TJ O’Connor will be presenting the findings of this year’s study at HARDI’s Annual Conference later this year.

McNaughton-McKay, an electrical distributor headquartered in Madison Heights, Michigan, has become FCG’s latest client by hiring the firm to conduct a Customer Satisfaction Survey.

Rheem Northeast Distribution is made up of three distributors in New York, New Jersey, Pennsylvania, and Connecticut – MCN Distributors, P&N Distribution, and United Supply.

FCG conducts market research with electrical distributors for Lester Sales, a manufacturer’s representative of electrical products in the Midwest.

FCG is launching the first ever Voice of Builder Study for ASA (American Supply Association), the national trade association of plumbing and mechanical distributors. This research project is aimed at gathering insights from builders around the country to help distributors improve and adapt their services.

TJ O’Connor will be presenting the results of the study at ASA’s Annual Conference later this year.

PACE Supply, a plumbing distributor with over 30 locations throughout California and Hawaii, has hired FCG to conduct a survey of its customers.

Behler-Young, an HVAC distributor in Michigan, has again hired FCG to conduct a Customer Satisfaction Survey.

Behler-Young’s Senior Vice President of Sales & Marketing, Joe Kelly, has previously provided the following testimonial:

“I have had the pleasure of working closely with TJ and his team on a couple of different occasions. Both experiences exceeded my expectations. If you are in search of a quality company, headed by an individual with the highest level of integrity, that provides good, actionable, and relevant results, I strongly suggest you get with TJ immediately. He and his team were able to take a deep dive into our customer experience. They uncovered a host of opportunities that led us to positive change in process and policy. Most companies think they can gather this data on their own and I disagree. Bringing in an impartial third party is the key to true discovery. TJ is a consummate professional and that shines through in the quality and content of his work.” – Joe Kelly, Behler-Young

Epting Distributors, an HVAC distributor in South Carolina, North Carolina and Georgia, has become FCG’s latest client by hiring the firm to conduct a Customer Satisfaction Survey.

FCG recently completed conducting a market research project for Cerrowire with electrical distributors on their buying preferences in the wire & cable product category.

FCG is currently conducting a Customer Satisfaction Survey for Crescent Parts & Equipment, an HVAC/R distributor headquartered in St. Louis, MO.

FCG is currently conducting a Customer Satisfaction Survey for ACR Supply, a HVAC/R distributor in the state of North Carolina.

“Our team at ACR Supply has worked closely with TJ O’Connor on two recent customer surveys. We have been more than pleased with the information and value that TJ’s team has provided for us. In addition to the customer feedback, we’ve also received some insightful benchmarking data as part of the overall results in our feedback summary. All and all, I would highly recommend working with Farmington Consulting Group if you’re planning to implement a formalized process for gathering customer feedback.”

– MARK BRAY, PRESIDENT, ACR SUPPLY

FCG is conducting market research with HVAC/R Contractors on the topic of refrigerant recovery and reclaim on behalf of Hudson Technologies, the leading refrigerant reclaim company in the country.

Hubbell, an electrical manufacturer, has retained FCG to conduct product market research with electrical contractors on outdoor enclosures.

Resideo (Honeywell Home) has retained FCG to conduct market research and has also called on TJ O’Connor to speak at their national sales meeting.

Geary Pacific, an HVAC Distributor located throughout the West with 30 branch locations in California, Arizona, Nevada, Colorado, Idaho, Oregon & Washington, has hired FCG to conduct a Customer Satisfaction Survey.

FCG President, TJ O’Connor, kicked off 2024 by speaking at Plumbers Supply’s customer meeting about market trends in the distribution industry.