Auer Steel, an HVAC distributor based out of Wisconsin, has hired FCG to conduct a Customer Satisfaction Survey.
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For the 24th consecutive year FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington and Idaho.
For the fourth time since 2015, Casey Electric Sales, has partnered with FCG to conduct market research and facilitate a strategic planning session. Casey Electric Sales is a manufacturer’s representative in Illinois, Wisconsin, Iowa, Nebraska, Kansas, and Missouri. Every two years, FCG interviews Casey’s manufacturer and distributor partners and then facilitates a two-day strategic planning session for the agency.
FCG recently completed conducting a Customer Satisfaction Survey for Stanion Wholesale Electric, an electrical distributor with 17 branch locations throughout the state of Kansas. This is the third Customer Satisfaction Survey that FCG has conducted for Stanion.
Hubbell Lighting, a manufacturer of lighting and lighting controls products, hired FCG to conduct market research with commercial facility managers on their needs regarding lighting control systems.
MRL is an electrical manufacturer’s rep in Minnesota and the Dakotas.
FCG interviewed each of MRL’s employees and facilitated a strategy session focused on the company’s growth plan.
Progress Supply, an HVAC/R distributor in Ohio & Kentucky, recently hired FCG to conduct a Customer Satisfaction Survey.
Progress Supply has branches in Cincinnati, Dayton, Columbus and Louisville.
FCG recently conducted a Customer Satisfaction Survey for Dakota Supply Group (DSG).
This is the ninth Customer Satisfaction Survey that FCG has conducted for DSG.
DSG is a distributor of Electrical, Plumbing, HVAC, Waterworks, Sewer/Water/Well, Energy Utility, and Telecom products.
DSG has 35 branch locations in Minnesota, Wisconsin, North Dakota, South Dakota, and Montana.
For the 5th time in 10 years, FCG is conducting a Customer Satisfaction Survey for North Coast Electric.
North Coast is an electrical distributor with 30 branch locations throughout Washington, Oregon, Idaho & Alaska. North Coast is headquartered in Seattle and is a Sonepar Operating Company.
In addition to conducting North Coast Electric’s annual Customer Satisfaction Survey, FCG also facilitated a customer service improvement team at North Coast made up of 12 cross-functional North Coast associates and focused on process improvements. FCG assisted North Coast in designing and implementing a Customer Service Guarantee Program that has successfully helped North Coast differentiate itself from its competition and take market share.
FCG is currently conducting a Customer Satisfaction Survey for First Supply.
This is the fourth Customer Satisfaction Survey that FCG has conducted for First Supply.
First Supply is a distributor of plumbing, HVAC, PVF, well/pump, and waterworks supplies.
Heatcraft Refrigeration Products has retained FCG to conduct a national customer survey of refrigeration distributors, contractors and OEM’s.
Heatcraft Refrigeration Products is a manufacturer of refrigeration equipment and controllers.
EERA, the national association of electrical utility manufacturer’s representatives, has again retained FCG to conduct a financial benchmarking performance analysis study for its members.
FCG last conducted this study for EERA in 2016.
General Plumbing Supply (GPS) has hired FCG to conduct a Customer Satisfaction Survey. GPS is a plumbing distributor with 18 locations serving NJ, NY, and PA.
FCG is again conducting a Customer Satisfaction Survey for Werner Electric Supply, a top-class electrical distributor in the State of Wisconsin.
For the 23rd consecutive year FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho.
Consolidated Supply’s President, Karla Nuepert wrote the following testimonial on FCG:
“We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market.
We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO.”
Karla Neupert Hockley
President
FCG is currently conducting a Customer Satisfaction Survey for Butler Supply, an electrical & plumbing distributor with 25+ locations throughout Missouri and Southern Illinois.
For the 19th consecutive year, FCG conducted a Customer Satisfaction Survey for Electric Supply, Inc. (Tampa, FL).
FCG also conducted an Employee Satisfaction Survey for Electric Supply, Inc.
Electric Supply, Inc. has the highest customer satisfaction of any distributor that FCG has conducted a survey for.
Also, Electric Supply, Inc. is the second largest single-location electrical distributor in the country.
Century A/C Supply, an HVAC distributor in Texas, has hired FCG to conduct a Customer Satisfaction Survey.