Hubbell, an electrical manufacturer, has retained FCG to conduct product market research with electrical contractors on outdoor enclosures.
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Resideo (Honeywell Home) has retained FCG to conduct market research and has also called on TJ O’Connor to speak at their national sales meeting.
Geary Pacific, an HVAC Distributor located throughout the West with 30 branch locations in California, Arizona, Nevada, Colorado, Idaho, Oregon & Washington, has hired FCG to conduct a Customer Satisfaction Survey.
“We recently engaged TJ O’Connor and the Farmington Consulting Group to conduct their survey of our customers and the feedback we received was far more comprehensive and actionable than we had imagined. The survey results confirmed some beliefs that we held about our people and performance but also opened our eyes to a number of other areas that we scored quite well in and some that we need to improve on. I was a bit nervous doing this survey for the first time not knowing what to expect, but after having T.J. O’Connor review the results with our Leadership Team I am really glad we did this survey because we now know for sure how we’re doing and where we can improve. My advice to anyone that has not yet engaged the Farmington Consulting Group is don’t wait, call them and get started now!”
– LAYNE MILLER, CEO, GEARY PACIFIC
FCG President, TJ O’Connor, kicked off 2024 by speaking at Plumbers Supply’s customer meeting about market trends in the distribution industry.
For the 26th consecutive year, FCG is conducting both a Customer Satisfaction Survey and an Employee Satisfaction Survey for Consolidated Supply, a plumbing and water works distributor in the Pacific Northwest.
The ELUS Company, the premier electrical utility manufacturer’s representative in Ohio, Indiana, Michigan, Kentucky and Tennessee has again called on FCG to assist with their strategic planning process. FCG interviewed each of The ELUS Company’s employees, customers and manufacturers and then facilitated a strategic planning session for the agency.
FCG is currently conducting a Customer Satisfaction Survey for The Reynolds Company, an electrical and automation distributor in Texas and Louisiana.
For the 4th consecutive year FCG is conducting a National Voice of Contractor Survey for HARDI, the national industry association of HVAC/R Distributors. This annual survey that FCG conducts annually is aimed at gathering feedback from HVAC Contractors across the country on how distributors can improve and adapt their services to meet contractor needs.
TJ O’Connor will be presenting the findings of this year’s study at HARDI’s Annual Conference later this year.
For the 4th time going back to 2017, FCG is conducting a Customer Satisfaction Survey for Stanion Wholesale Electric, the premier electrical distributor in the state of Kansas.
HVAC Distributors, headquartered in Mount Joy, PA, has become FCG’s latest client by hiring the firm to conduct a Customer Satisfaction Survey. HVAC Distributors has 14 branch locations throughout Pennsylvania, Maryland and New York.
Werner Electric Supply, a longtime FCG client, has again called on the leading market research firm in the distribution industry to survey its customers. Werner is a distributor of electrical and automation products and services in the state of Wisconsin.
Farmington Consulting Group, the leading market research firm in the Electrical, Plumbing and HVAC Distribution Industries, recently published a report titled “How Distributors Can Maximize Their Digital Investment”.
In this report, FCG outlines eight specific digital areas distributors can invest in and highlights a proven third-party solutions provider in each area.
You can access FCG’s report below.
FCG Report – How Distributors Can Maximize Their Digital Investment
ASA (American Supply Association), the national association of Plumbing, PVF and Mechanical Distributors, has hired FCG to conduct a national Voice of Contractor Survey to gain insights for the industry on customer buying habits, business trends and expectations.
FCG is currently conducting both a Customer Satisfaction Survey and an Employee Satisfaction Survey for McPherson Oil, an oil and fuel distributor in the Southeast. FCG is also assisting McPherson Oil quarterly with their strategic planning and execution.
Lester Sales, an independent manufacturer’s representative of electrical products a longtime FCG client, has again called on the company to survey their market and gather competitive intelligence.
FCG President, TJ O’Connor, was named a speaker at NAED’s Lake Michigan Club Conference. TJ outlined different ways that distributors can maximize their digital investment to become more efficient and proactive through automating internal processes.
A to Z Sales, an independent manufacturer’s representative of HVAC/R products, has hired FCG to survey their distributors and facilitate a strategic planning session for their agency.
For the 10th time, FCG is conducting a Customer Satisfaction Survey for Dakota Supply Group (DSG). DSG is a distributor of electrical, plumbing, HVAC, and waterworks supplies with over 50 branch locations in the Midwest.