Robert Madden Industries, an HVAC distributor headquartered in Lubbock, TX has become FCG’s newest client. FCG is currently conducting a Customer Satisfaction Survey for RMI.

Engineer Sales, an electrical utility manufacturer’s rep agency in Florida, has retained FCG to conduct market research with its customers, manufacturers & employees, and also facilitate a strategic planning session.

Modine, a manufacturer of electrical heating products, recently hired FCG to conduct a market research project with contractors and distributors.

FCG interviewed DSG’s top manufacturer and manufacturer rep partners. This is the third time FCG has conducted a vendor survey for DSG.

PHCC, the Plumbing-Heating-Cooling Contractors Association, has hired FCG to conduct a Member Profile Survey to collect data and feedback from their contractor members.

Longtime client, Legrand, has called on FCG to facilitate its Distributor Advisory Council and also conduct market research with contractors, specifiers and distributors to provide the electrical wiring systems manufacturer with constructive feedback from their customers.

Crescent Parts & Equipment, an HVAC/R distributor headquartered in St. Louis, with 17 branch location in Missouri, Iowa and Illinois, has again retained FCG to conduct an Employee Satisfaction Survey.

FCG recently completed conducting another market research project for Cerrowire with electrical distributors on their buying preferences in the wire & cable product category.

For the 11th time, FCG is conducting a Customer Satisfaction Survey for DSG, an electrical, plumbing & HVAC distributor in the Midwest with over 60 branch locations in 10 states.

General Plumbing Supply, a plumbing and HVAC distributor in New Jersey, has called on FCG to conduct a Customer Satisfaction Survey. This is the third time that FCG has surveyed GPS’ customer base.

For the third time, FCG is conducting a financial and operational benchmarking study for EERA, the Electrical Equipment Representatives Association. FCG provides all participating EERA members with a personalized report that benchmarks their company’s financial and operational performance against their peers.

For the 3rd time, FCG is conducting a Customer Satisfaction Survey for Locke Supply, a distributor of electrical, plumbing and HVAC supplies headquartered in Oklahoma City.

For the 2nd time, FCG is conducting an Employee Satisfaction Survey for ARS (American Refrigeration Supplies), an HVAC/R distributor headquartered in Phoenix, Arizona.

JCI (Johnson Controls), a manufacturer of HVAC products, has hired FCG to conduct market research for its Champion brand of equipment.

For the 27th consecutive year, FCG is conducting both a Customer Satisfaction Survey and an Employee Satisfaction Survey for Consolidated Supply, a plumbing and water works distributor in the Pacific Northwest.

For the 3rd straight year FCG is conducting a Customer Satisfaction Survey and an Employee Satisfaction Survey for McPherson Oil, a distributor of commercial fuel and lubricants in the Southeast.

For the 5th consecutive year FCG is conducting a National Voice of Contractor Survey for HARDI, the national industry association of HVAC/R Distributors. This survey that FCG conducts annually is aimed at gathering feedback from HVAC Contractors across the country on how distributors can improve and adapt their services to meet contractor needs.

TJ O’Connor will be presenting the findings of this year’s study at HARDI’s Annual Conference later this year.

McNaughton-McKay, an electrical distributor headquartered in Madison Heights, Michigan, has become FCG’s latest client by hiring the firm to conduct a Customer Satisfaction Survey.