“We recently engaged TJ O’Connor and the Farmington Consulting Group to conduct their survey of our customers and the feedback we received was far more comprehensive and actionable than we had imagined. The survey results confirmed some beliefs that we held about our people and performance but also opened our eyes to a number of other areas that we scored quite well in and some that we need to improve on. I was a bit nervous doing this survey for the first time not knowing what to expect, but after having T.J. O’Connor review the results with our Leadership Team I am really glad we did this survey because we now know for sure how we’re doing and where we can improve. My advice to anyone that has not yet engaged the Farmington Consulting Group is don’t wait, call them and get started now!”