First Supply Retains FCG to Conduct Customer Satisfaction Survey
First Supply, a plumbing & HVAC distributor in the Upper Midwest, recently retained FCG to conduct a Customer Satisfaction Survey.
First Supply is headquartered in Madison, WI and has 30 branch locations throughout Wisconsin, Minnesota, Iowa & Illinois.
This is the 3rd customer survey that FCG has conducted for First Supply. After the last survey, First Supply’s President, Paul Kennedy, provided FCG with the following testimonial:
“We just completed our second engagement with TJ O’Connor and Farmington Consulting in conducting our Customer Survey. TJ’s wealth of experience with surveys in the wholesale distribution industry provided great insight, real life industry comparisons and the ability to cut through the clutter to get to the heart of what the data says. His top notch organizational skills kept us on track and focused on achieving our completion numbers. TJ was very quickly able to gain an intimate understanding of our business and aid us in maximizing the value of the information we got back – a true business partner! The insights he was able to provide the during our second survey were even more meaningful and significant as we dig deeper into our customer relationships. Professional, insightful, organized, and a valued business partner.”