Etna Supply Retains FCG to Conduct it’s 4th Annual Customer Satisfaction Survey
Etna Supply, a leading plumbing & heating distributor serving Michigan, Indiana, and Ohio has engaged FCG to conduct their 4th annual customer satisfaction survey study.
Etna Supply, headquartered in Grand Rapids, Michigan, has thirteen branch locations and serves the Plumbing, Underground Waterworks, PVF, Fire Protection, and Municipal markets. Etna is a member of ASA and the Wit Buying Group.
Etna Supply hired FCG in 2006 to conduct its first customer survey and ETNA’s CEO, Russ Visner states:
“The benefit of having FCG conduct our Customer Satisfaction Benchmarking Study was far and away more then I anticipated.”