Leff Electric Has FCG Conduct Customer Satisfaction Survey

Leff Electric, a Cleveland-based electrical distributor, is having FCG conduct its 2013 Customer Satisfaction Survey.

This is the second customer satisfaction survey that FCG has conducted for Leff Electric. After the first customer survey, Leff Electric retained FCG to facilitate a cross-functional customer service improvement team and help the company design & implement a Customer Service Guarantee Program.

Leff Electric has eight branch locations in the Cleveland area and is ranked #83 in Electrical Wholesaling’s ranking of the top electrical distributors in the country. Leff Electric is a member of A-D.

Bruce Leff, President of Leff Electric provided FCG with the following testimonial after FCG conducted their first Customer Satisfaction Survey:

“We selected T.J. O’Connor and the Farmington Consulting Group to conduct our first Customer Satisfaction Survey. The results of the survey provided our team with valuable data and information about many facets of our service. We also used T.J. to help our team to better understand where and how to use this information to help address the opportunities for improvement. By engaging T.J. and FCG we have taken a big step to ensure we improve in the areas of need and continue to earn our customer’s business”