FCG Conducts Employee Satisfaction Survey for Becker Electric Supply
After hiring FCG to conduct a Customer Satisfaction Survey in 2014, Becker Electric Supply asked FCG to conduct an Employee Satisfaction Survey for their company in 2015.
Becker Electric Supply is an electrical distributor located in Ohio and Indiana.
Becker Electric Supply’s CEO, Tom Becker, and President, Dave Adkinson, provided FCG with the following testimonial:
“We decided to do a Customer Survey this past Fall and chose the Farmington Consulting Group to assist us. TJ O’Connor and Farmington did an excellent job in preparing the survey, guiding us in our selection of customers to send the survey to, reporting the results and helping us to better understand the results. Thanks to this effort, we think we have a much better grasp of which service areas present improvement opportunities for us, as well as how to prioritize them. We are currently working on ways to improve our performance, and look forward to doing the survey again in about a year to see if our customers think we have hit the target. The Survey has proven to be a very powerful, informative tool for our management team to use to guide them in their efforts to continuously improve our company”