Behler-Young Retains FCG to Survey Customers

Behler-Young, an HVAC distributor in Michigan, has again hired FCG to conduct a Customer Satisfaction Survey.

Behler-Young’s Senior Vice President of Sales & Marketing, Joe Kelly, has previously provided the following testimonial:

“I have had the pleasure of working closely with TJ and his team on a couple of different occasions. Both experiences exceeded my expectations. If you are in search of a quality company, headed by an individual with the highest level of integrity, that provides good, actionable, and relevant results, I strongly suggest you get with TJ immediately. He and his team were able to take a deep dive into our customer experience. They uncovered a host of opportunities that led us to positive change in process and policy. Most companies think they can gather this data on their own and I disagree. Bringing in an impartial third party is the key to true discovery. TJ is a consummate professional and that shines through in the quality and content of his work.” – Joe Kelly, Behler-Young