North Coast Electric Has FCG Conduct Customer Survey for 5th Time
For the 5th time in 10 years, FCG is conducting a Customer Satisfaction Survey for North Coast Electric.
North Coast is an electrical distributor with 30 branch locations throughout Washington, Oregon, Idaho & Alaska. North Coast is headquartered in Seattle and is a Sonepar Operating Company.
In addition to conducting North Coast Electric’s annual Customer Satisfaction Survey, FCG also facilitated a customer service improvement team at North Coast made up of 12 cross-functional North Coast associates and focused on process improvements. FCG assisted North Coast in designing and implementing a Customer Service Guarantee Program that has successfully helped North Coast differentiate itself from its competition and take market share.