FCG Conducts Customer Satisfaction Survey for Stanion Wholesale Electric
FCG recently conducted a Customer Satisfaction Survey for Stanion Wholesale Electric.
Stanion is an electrical distributor with 17 branch locations throughout Kansas and Western Missouri.
Following TJ O’Connor presentation of Stanion’s 2019 Customer Satisfaction Survey Results to Stanion’s Leadership Team and Branch Managers, one of Stanion’s Branch Managers provided the following testimonial:
“TJ’s translation and presentation of our 2019 customer survey was absolutely the most informative and useful group meeting I’ve attended in recent memory. The routine results review was helpful as expected, but the additional commentary and interpretation of customer feedback was obviously a product of extensive experience and industry knowledge. No hesitation to challenge a room full of Branch Managers to do a better job, which is refreshing these days. The passion and dedication required to push through that much information in an afternoon is impressive and deeply appreciated. I am confident that I and my team now have the information we need to gain market share and produce significant sales growth. Absolutely fantastic job.”
– Adam Didde, Lawrence Branch Manager, Stanion Wholesale Electric
This is the second customer survey that FCG has conducted for Stanion. As a results of the first survey in 2017, Stanion implemented a Top 400 Stock Guarantee to its customers and also implemented a Strategic Services Solution.