FCG Conducts Customer Satisfaction Survey for Mayer Electric
Mayer Electric (a 50+ branch location electrical distributor in Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, & Virginia) has retained FCG to conduct its 2013 Customer Satisfaction Survey Benchmarking Study.
Mayer Electric is ranked #12 in Electrical Wholesaling’s 2012 ranking of the top electrical distributors in the country and is a member of A-D.
Mayer’s President, Wes Smith, states:
“Mayer Electric recently hired FCG to conduct our Customer Satisfaction Survey of our 46 branch locations. FCG skillfully broke out our customer satisfaction survey results not only by each branch location, but by customer type and by each of our markets for every one of our locations. They objectively identified our competitive strengths and competitive weaknesses and provided valuable recommendations to improve our customer satisfaction at each of our branch location. FCG also benchmarked our customer satisfaction performance against 43 other distributors, which for us was very meaningful. FCG produced a very comprehensive written report and spent a day with our leadership team in Birmingham, AL reviewing their findings and recommendations. We found great value in FCG’s customer satisfaction research and intend to utilize them annually to benchmark our customer satisfaction. I highly recommend their customer satisfaction survey services to other distributors without hesitation.”