Consolidated Supply Co. Retains FCG for 11th Consecutive Year to Conduct Both Customer Satisfaction & Employee Satisfaction Surveys

CSCO, the leading plumbing & water works distributor serving Oregon, Washington, Idaho, and Hawaii with 18 branch locations and 350 employees, continues to engage FCG, year after year for 11 consecutive years to benchmark both their customer satisfaction and their employee satisfaction.

According to Karolyn Neupert, Chairman of the Board & Owner: Karolyn Neupert
“Information is our friend! Nobody recognizes or uses that knowledge
better than Tom O’Connor and his company, Farmington Consulting Group (FCG).
The Win-Win is in the information that comes back from our internal and
external customer surveys. It’s priceless.

The heart of success for business owners and top management is listening
to their teams who get it done for them. Next step, manage that
information. Tom is clearly the BEST SHEPHERD out there at leading that
journey. This is where it counts most in business success. Tom’s magic
is in orchestrating what we hear. He and his company are an outstanding
resource, a company with a GOLDEN HEART.

My company is celebrating 80 years of EXTRA-ordinary service and that’s
due in large part to Tom and his TOP TIER group leading the way for
eleven years. It will afford us the opportunity to keep going for at
least another 80 plus years.

My heart overflows with gratitude and reward for Tom’s shepherding.
It’s a treasure and paramount to the success of my family owned
business, Consolidated Supply Co.Nobody does it better than Tom O’Connor
and his ability to recognize the power of team and the information from
that team.